FAQ

Jump to Section

Platform

What is hashport?

hashport is a public utility infrastructure that empowers users to move representative versions of their digital assets between decentralised networks in a easy to use, reliable, and cost-effective way. Users are then free to explore new DeFi, Gaming, NFT platforms across any hashport compatible network

When did hashport go live?

The Portal launched in early November 2021

Who can use this service?

Anyone, anywhere in the world holding the assets that hashport supports

What networks are supported by hashport?

hashport will initially connect the Hedera, Ethereum, and Polygon networks. However, hashport will actively add new networks

 

Is there a network you would like to see? Let us know here

How much does hashport cost?

Our pricing is clear and simple. There is just one fee for any Portal Execution, a flat 0.5% Service Fee which is charged in the same token that is being ported.

 

Networks will also charge a fee, the amount and token required will vary depending on their requirements

How secure is hashport?

hashport has passed a rigorous audit from Omniscia on the smart contract functionality. Additionally, hashport continuously performs DDOS tests and security reviews to ensure we adhere to the highest industry standards for security

How long does it take to transfer funds?

The actual speed can vary depending on the networks involved, but given that the Validator Swarm uses the Hedera Consensus Service, transactions are among the fastest in the industry

Token

What are Native Tokens?

Tokens which are original in nature and are not a reproduction of another token

What are Domestic Tokens?

Tokens with which a user is initiating the Porting Execution. The only exception to this is when a representative version of a token is being burnt on the portal to unlock a native network token

 

For example:

  • A user sends HBARs from Hedera to Ethereum generating HBAR [eth]: HBARs are the Domestic Token & HBAR[eth] the Foreign Token
  • A user then sends HBAR[eth] from Ethereum to Polygon: HBAR[eth] are the Domestic Tokens and HBAR[0x] are the Foreign Tokens
  • A user then sends those HBAR[0x] back to Hedera: In this one specific instance, when porting back to the originating network, HBAR[0x] is a Domestic Token residing on the Polygon network but is also a Foreign Representative Token of the HBAR Native Token residing on Hedera

 

Native Tokens are ALWAYS Domestic Tokens

What are Foreign Tokens?

“Foreign Token” means the projected representation of a Native Token onto a Foreign Network via hashport

What are Foreign Tokens called?

Foreign Tokens keep the Native Token’s acronym with an abbreviation of the foreign network in [ ]

 

For example:

  • MATIC that has been ported over to Hedera is called MATIC[hts]
  • HBAR that has been ported over to Ethereum is called HBAR[eth]

What does it mean to "port a token across hashport"?

Porting tokens across hashport is the process of projecting Native Tokens from the originating Domestic Network to the Foreign Network in the form of Foreign Tokens

 

See our "How it works" page for a step-by-step of what is happening

Will there be more tokens integrated on hashport?

We are always looking to integrate additional tokens and wallets. Send us suggestions by using our contact form.

When will hashport support NFTs?

hashport's NFT functionality is now in beta! Watch out for updates as we bring interoperability to collectibles and digital art on Hedera, Ethereum, and Polygon.

Validators

What is the Validator Swarm?

The Validator Swarm is a decentralised group of organisations from different industries and regions of the world contributing to the operations, governance, and security of hashport

Who are the Validators on hashport?

hashport has assembled a group of industry-leading organisations to act as the Validator Swarm. These partners have proven their reliability, performance and trust in their respective markets over the years, and we are thrilled to have them join hashport. We will be announcing the Validators in the first week of November

Support

Who can I speak with about a potential use case?

The team is always interested to hear about potential use cases for hashport. For all inquiries please contact info@hashport.network

How are tokens added to hashport?

In order to begin the review process, you will need to fill out this application. For questions please contact info@hashport.network

Who should I contact if I have questions or issues?

Please email us on support@hashport.network

My asset is stuck after speeding up my transaction.

MetaMask currently does not provide a way for us to query whether a user has triggered the speed up button. As such, there is no direct way to recover funds through hashport. In this case, please email us on support@hashport.network so we can investigate further.

Please follow the link regarding the technical discussion here: https://github.com/ChainSafe/web3.js/issues/3723

I’m porting a token and the transaction is stuck with a spinning wheel?

This is usually a browser or wallet issue. At the moment, hashport works best when using the latest version of the Chrome or Brave browser. hashport currently supports MetaMask and Venly wallet.

I’m getting notified about high gas fees during my transaction.

Using the latest version of Chrome is the best way to ensure your transaction goes through. If you are notified about high gas fees, cancel the current transaction and try again.

When I try to port tokens, the pre-flight check says I do not have enough gas in my account to associate the token.

Depending on the networks involved in your transaction, you need the native token of both your initial and destination network, whether it’s ETH, MATIC, or HBAR, to complete the transaction. Please make sure you have enough tokens in your wallets for your transaction.

How can I confirm that my transaction is complete?

You may search for your transaction on blockchain explorers such as etherscan, polygonscan, and dragonglass.  A link will also be available on hashport once the transaction has gone through.

Network

What is the Domestic Network?

Domestic Networks are the DLT network which the Native Tokens that are being locked in the Porting Account in a Porting Execution originate from (e.g. Polygon is the Domestic Network if the End User is porting MATIC to the Hedera network, or MATIC[hts] to the Ethereum network)

What are Foreign Networks?

“Foreign Network” means the destination network that Native Tokens are projected onto via a Porting Execution (e.g. the Polygon network is the Foreign Network when an End User sends ETH to Polygon, and both the Polygon network and Hedera network are Foreign Networks when the End User then sends ETH[0x] to the Hedera network);

What is a Portal Execution?

A Portal Execution is the sequence of events coordinated and approved by the Validator Swarm, resulting in the locking/unlocking or minting/burning of Native Tokens and Foreign Tokens. You can find more information on our How it works page.

Is there a minimum or a maximum value that can be ported over?

Users should ensure they have a large enough token amount to cover all associated network fees and still receive their desired amount of projected tokens on to the foreign network of choice

 

There is no maximum amount that can be ported across the bridge and the minimum amount depends on the token:

  • HBAR: 150 HBAR
  • MATIC: 30 MATIC
  • ETH: 0.1 ETH

What do I need to do to start porting my assets across?

You will need the following:

  • A Domestic Network Wallet
  • A Foreign Network Wallet
  • Enough tokens to cover the Portal Execution costs and receive the desired amount of projected tokens

How do I setup an EVM wallet?

You can follow the video here to set up a MetaMask (EVM) wallet.

Which wallets can I connect to hashport?

MetaMask is the go-to option for EVM wallets. To connect your Hedera account for porting, you can choose to import the account to hashport, and connect your Venly wallet to hashport.

Why do gas fees change?

Gas fees fluctuate based on the volume of transactions that the Ethereum network is experiencing at a specific moment.

 

To learn more about gas fees see the below links:

Will hashport support BSC?

DLT interoperability is what hashport strives for, and we are working hard to expand our connection to additional networks.

We use cookies, okay?